The owner of this website and provider of the services and/or products mentioned in it is the French entity BPCE Equipment Solutions SAS (French credit institution with unique identification number  981 956 014  in the corresponding commercial register of Paris) and, in relation to each one of them; its different subsidiaries, including BPCE Equipment Solutions Iberia E.F.C., S.A.U., a credit financial institution, of Spanish nationality, with registered office at Parque Norte, Calle Serrano Galvache, 56 – Edificio Abedul, 3ª planta, 28033 Madrid.

The company is registered in the Mercantile Registry of Madrid, in volume 28492, page 101, sheet M-512951, entry 1. Tax Identification Code: A86106838. And number of C.N.A.E.: 64.91. Registered in the special register of Financial Institutions of the Bank of Spain under number 8833.

This legal information is completed with the privacy policy, use policy and cookies policy published on this site. For any query or contact with BPCE Equipment Solutions Iberia E.F.C, S.A.U., may do so in a general way at the postal address, email and telephone numbers indicated below:

BPCE Equipment Solutions Iberia E.F.C., S.A.U.
56 Serrano Galvache Street
Abedul Building, 3rd floor
28033 Madrid
Phone: 91 383 43 40
Email: informacion-sp-es@groupebpce.com

Site content

BPCE Equipment Solutions Iberia  E.F.C., S.A.U. (BPCE ES) strives to ensure the accuracy and updating of the information published on this page. BPCE ES España reserves the right to correct the content of this web page at any time and without notice. However, it cannot guarantee the completeness or the absence of modification by a third party (intrusion, virus). In addition, BPCE ES España does not accept any responsibility in case of difficulty or impossibility to access the website due to internet connection problems. In this regard, BPCE ES España cannot be held liable in the event of indirect damage such as, without this list being exhaustive, losses derived from operations carried out based on the information, loss of profits, loss of business, losses derived from of an interruption of the service, the increase of the costs of access and treatment of the information. Likewise, BPCE España cannot be held responsible for elements beyond its control and for damages that may eventually arise due to its technical environment and in particular due to its telephone, computer, software, network equipment (modem, etc.) and all material used to access or use the service and/or information.

“US Persons” notice

BPCE ES España is not registered as a broker dealer with respect to the US Securities Exchange Act of 1934 as amended (the « 1934 Act ») or with respect to any other regulation in force in the United States.

Intellectual property

The web site and each of its elements considered separately depend on international legislation on copyright, trademark law and databases and in general intellectual property, as well as in what that concerns its form (choice, plan, disposition of the materials, means of access to the data, organization of the data, etc.).

Any reproduction, representation, dissemination or redistribution, total or partial, of the content of this web page in any support or by any process whatsoever (mainly via caching, framing), as well as any sale, resale, retransmission or making available to third parties in any way, is prohibited. Failure to comply with this prohibition constitutes a counterfeit forgery liable to engage the civil and criminal liability of the counterfeiter.

Reproduction on paper is only authorized as long as it is strictly for personal use, the integrity of the reproduced documents is respected, or a short quote is used with a clear and visible mention of the source, according to the following example « Except from the website www.equipmentsolutions.groupebpce.com

All rights reserved to BPCE Equipment Solutions Iberia E.F.C, S.A.U. and Groupe BPCE. The registered trademarks mentioned on this website are protected: their reproduction or use is prohibited, in any way whatsoever. BPCE ES Spain will not be responsible for hyperlinks that allow access to other web pages. BPCE ES Spain will not be responsible for the hyperlinks that allow access to this website.

Personal Data Protection

In order to better respond to your needs and when consulting this site, BPCE ES Spain may collect personal data directly or indirectly by name (IP address), where appropriate through forms. The processing of the data collected will be carried out by automated means. The legal basis for the treatment will reside in your consent and/or in the event that it is necessary for the execution of a contract and/or that it is necessary for the satisfaction of legitimate interests pursued by BPCE ES Spain and/or that it is necessary for the compliance with a legal obligation applicable to BPCE ES Spain. On the other hand, in the event that information is collected that is not mandatory in accordance with the aforementioned legal bases, said information will only be collected with your consent. You will have the right to withdraw your consent at any time.

In addition, BPCE ES Spain entrusts certain operational functions to other entities of Groupe BPCE, or to service providers chosen for their knowledge and reliability to provide specific services. In these cases, BPCE ES Spain will take all the necessary physical, technical and organizational measures to ensure the security and confidentiality of personal data and will only provide data that is strictly necessary to carry out its functions. Unless it is necessary in accordance with the regulations that may be applicable at any time, personal data will be kept only for the minimum period necessary for the purposes for which they were collected and within the limitations of the current legal framework.

To the extent necessary to comply with the aforementioned objectives, BPCE ES Spain may communicate personal data to legal persons within Groupe BPCE, Service providers or to those entities with which it concludes a collaboration agreement that are located in countries outside of the European Economic Area. When BPCE ES Spain transfers personal data outside the European Economic Area (except when it has been determined by the European Commission that the country in question ensures an adequate level of data protection, or BPCE ES Spain needs to carry out the transfer to fulfill a contract concluded in interest of the natural person in question) BPCE ES Spain will ensure that personal data is adequately protected through appropriate safeguard measures.

If you wish to obtain more information about the safeguard measures applied to international transfers of personal data, you can access the published Privacy Policy (Privacy Policy) or contact us by email at dpo-sp-es@groupebpce.com

In addition, BPCE ES Spain may also disclose personal data, upon request and in accordance with the applicable legal and regulatory framework, to the official bodies and administrative or judicial authorities of a country, within or outside the European Economic Area, especially in the context of the fight against money laundering and the financing of terrorism. You have the right to access your personal data, to request the rectification or deletion of your personal data, to the restriction or objection to the processing of your personal data, as well as to the portability of your data, all in accordance with the provisions of the applicable data protection regulations, in front of the Data Protection Delegate, by email to the following address: dpo-sp-es@groupebpce.com

They may also file complaints about the processing of their personal data before a Control Authority such as the Spanish Agency for Data Protection.

Associated Documentation:

• Privacy Policy (available in English)
• Fees and Comissions (available in English)

If you wish to make any suggestion or complaint, you can send it by email or postal mail. Before making a claim, please carefully read the BPCE Equipment Solutions Iberia E.F.C., S.A.U. Customer policy (available in English)

Data Protection

The claimant expressly authorizes the Entity to create a file containing the personal data of the claimant, automated or manual, provided that its sole purpose is to control and record the claims made against the entity. The Entity may keep the data until the actions derived from this claim have prescribed. The claimant may at any time exercise the rights of access, rectification, cancellation and opposition provided for in Organic Law 15/1999, of December 13, by contacting BPCE Equipment Solutions Iberia E.F.C., S.A.U.

Questions and claims

The presentation of complaints and claims may be made, personally or through representation, on paper or by computer, electronic or telematic means, provided that these allow the reading, printing and conservation of the documents and comply with the requirements of Law 59. /2003, of December 19, electronic signature. The following data will be recorded:

• Name, surname and address of the interested party, and where appropriate, of the person representing him, duly accredited; DNI number for natural persons and registration data for legal entities.
• Reason for the complaint or claim, clearly specifying the issues on which a pronouncement is requested.
• Office or offices, department or service where the events subject to the complaint or claim occurred.
• That the claimant is not aware that the subject matter of the complaint or claim is being substantiated through an administrative, arbitration or judicial procedure.
• Documentary evidence in their possession that supports their complaint or claim and justifies the ownership of the financial instruments that give rise to the claim.
• Place, date and signature if the claim is made on paper.

Address

BPCE Equipment Solutions Iberia E.F.C., S.A.U.
Parque Norte. Serrano Galvache 56. Abedul building, 3rd floor
28033, Madrid
Tel.: + 91 383 43 40

Contact

atencionalcliente-sp-es@groupebpce.com

Documentation

Customer Policy (Customer Defense Regulation of BPCE ES)

Do you think you have been the victim of a scam? We would like to remind you that there are security measures that we must all follow.
Find out below the main fraud risks:

Phishing

Phishing: Fraudsters pose as a trusted entity to obtain sensitive information.

Why would your bank ask you for information it already has?

To obtain sensitive information by posing as a trusted entity such as a bank, a state authority, an operator, etc. Fraudsters, as a common practice, send an email to a large number of internet users. The alarming nature of the message will persuade some of the recipients to connect to a fake website and provide their information.

Sharpen your instincts: what to do if you receive a suspicious email

• Be aware of signs to watch for: an inconsistent email address, grammatical errors, misspellings or typos, a link to a website without a full URL: Don’t click on the links
• Do not open attachments
• No reply

Remember that a company will never ask you for information it already has (for example, in the case of a bank, your account number). Limit the information you reveal (social networks, websites, templates, signature, etc.).

Be suspicious of an unusual request and follow your instincts:

• If a request seems suspicious, it probably is.
• Verify the legitimacy of any request by calling a previously obtained number.

VISHING

Vishing (voice phishing) is a telephone fraud.

A scammer calls you and tries to get your personal and financial information.

How to detect fraud?

Scammers rarely call landline numbers in a particular region. When you answer, you hear an automated message telling you that unusual transactions have been posted to your checking account and asking you to immediately call a particular phone number. When you call that number you receive an automated message or a person pretending to be a bank employee asking for account details and passwords. This information will be used later to steal your identity, make purchases online or access your bank account.

The alternative version: someone calls you pretending to be an employee of your bank and informs you of a suspicious purchase. At that time they ask for personal information to verify if the fraud has occurred.

What to do if you receive a scam call

Fraudsters use stress and fear to create a sense of urgency that you may have been the victim of a scam. Never reveal personal information, your bank or any other type of phone. If you receive a message asking you to call a particular number, do not call that number.

We are determined to promote, in all circumstance, the respect of ethical standards in the decisions and behavior of employees, by setting benchmarks know to all. We must take the duties we owe to our customers and cooperative shareholders and apply them to ourselves and each other. Every employee embodies our company’s image and is duty bound to respect it.

It is vital that we retain the trust of our customers, cooperative shareholders, partners, employees, and society at large. We are fully aware, however, that reprehensible acts may occur. Groupe BPCE employees have the opportunity to report and misconduct via the internal whistleblowing mechanism set up in each Group entity before this misconduct becomes a serious risk. Groupe BPCE protects whistleblowers. Under no circumstances may they be subject to any disciplinary sanction or legal proceedings provided the act in good faith and in a disinterested manner.

A platform is provided so that everyone can report a serious breach to the code of conduct, to a law, to safety, in case of environmental impact, or any inappropriate behavior in the workplace:

https://bpce.whispli.com/speakup?locale=en#refresh