Ombudsman

This channel is intended for customers and users of BPCE Equipment Solutions Brasil products and services who have not received a satisfactory response to their complaints, suggestions or criticisms through the initial channels of contact.

BPCE Equipment Solutions Brasil customers and users can contact the ombudsman via the following channels:

Email: bpce.br.ouvidoria@groupebpce.com

Post: Al. Rio Negro, 500, Torre 2, 20th Floor, Offices 2009-2016, Alphaville Centro Industrial e Empresarial, Barueri, São Paulo, Brazil, 06454-000

Phone: 0800 724 6032 (toll-free)

Operating hours: 9:00 am to 5:00 pm, Monday to Friday (except public holidays).

Please note that BPCE Equipment Solutions Brasil does not operate in the retail segment or offer direct credit or financing to individuals through intermediaries or its website. The company also does not accept payments via PIX. Any request supposedly made on the company’s behalf under these conditions must be considered fraudulent.

Relatórios Regulatórios de Ouvidoria / Ombudsman regulatory reports

Relatórios Regulatórios de Ouvidoria / Ombudsman regulatory reports