Legal and Documents

OMBUDSMAN

This channel aims to address complaints, suggestions, and criticisms from customers and users of BPCE Equipment Solutions Brasil products and services that have not been resolved or satisfactorily addressed, as well as to identify opportunities for improvements to enhance customer satisfaction.

Please send an email to: ouvidoria-br-es@groupebpce.com or call toll-free at 0800 770 9798.

Operating hours: 9:00 AM to 5:00 PM, Monday to Friday (except holidays).

Important alert: BPCE ES Brasil does not operate in the retail segment, does not offer direct credit or financing to individuals through intermediaries or its website. We do not accept payments via pix.

Documentos / Documents

Documentos / Documents

DPO

BPCE ES Brasil has appointed Ms. Laís Naomi Mizuno, as the Company’s Data Protection Officer (DPO) for a term of 2 years (ending in 2028).

For all regulatory purposes, the DPO has the competencies, duties, and responsibilities of the Person in Charge, as defined by the LGPD – Law No. 13.709/2018.

For contact regarding the Data Protection Policy and any notifications under the General Data Protection Law, the following communication channels are available to reach the DPO:

DATA REGISTRATION

For any initiation of a relationship with BPCE ES Brasil, in compliance with the resolutions of the Central Bank of Brazil, we need to receive the Registration Form provided at the link below, duly signed by your legal representatives.

Access the link Registration Form, and after completing and signing it, our formalization team will get in touch for document validation and to start the relationship with us!

REGULATORY DOCUMENTS

Documentos / Documents

Documentos / Documents

  • Relatório Pilar 3*

    (Res. BCB Nº 54, Art. 23. § 2º)

    Télécharger

    344 Ko

  • Publish Relatório GRSAC*

    (Res. BCB Nº 139, Art. 11)

    Télécharger

    323 Ko

FINANCIAL STATEMENTS

Documentos / Documents

Documentos / Documents

POLICIES

Documentos / Documents

Documentos / Documents

  • POLÍTICA DE TRATAMENTO DE DADOS PESSOAIS PARA FORNECEDORES

    2025/06

    Télécharger

    1 Mo

  • POLÍTICA DE TRATAMENTO DE DADOS PESSOAIS PARA CLIENTES

    2025/06

    Télécharger

    1 Mo

  • POLÍTICA DE SEGURANÇA CIBERNETICA

    2025/06